Privacy Policy

PixelCrafta Pty Ltd ("PixelCrafta", "we", "us", or "our") operates the website located at https://pixelcrafta.info (the "Site"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

• Contact form submissions: name, email address, and message content when you contact us via our contact form.
• Newsletter subscriptions: email address when you subscribe to our newsletter.
• Tournament registration interest: name and email when you express interest in tournament events.

1.2 Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and browser type.
• Device information: IP address, operating system, and screen resolution.
• Cookies and similar technologies: as described in our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (with your consent).
• To notify you about upcoming tournaments and events you have expressed interest in.
• To improve our website content, functionality, and user experience.
• To analyse site traffic and understand how visitors use our Site.
• To comply with legal obligations under Australian law.
• To protect the security and integrity of our Site.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: where you have given explicit consent (e.g., newsletter subscription).
• Legitimate interests: to operate and improve our Site, and to respond to enquiries.
• Legal obligation: where required by Australian law.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookie Policy for full details on the types of cookies we use, their purposes, and how you can manage your cookie preferences.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party vendors who assist us in operating the Site (e.g., email delivery services, analytics providers), bound by confidentiality obligations.
• Legal authorities: where required by law, court order, or government regulation.
• Business transfers: in the event of a merger, acquisition, or sale of assets, subject to the same privacy protections.

All third-party service providers we engage are required to handle your data in accordance with Australian Privacy Law.

6. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews to protect your data from unauthorised access, disclosure, or loss.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form data is retained for up to 24 months for follow-up purposes.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or out-of-date personal information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent for processing where consent is the legal basis.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us using the details in Section 11.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Postal Address: Privacy Officer, PixelCrafta Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234 (Mon–Fri, 9am–5pm AEST)

We will respond to all privacy enquiries within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.